International Literature Festival Dublin

Privacy Statement

International Literature Festival Dublin (“Festival”,”ILFD”) is committed to protecting your privacy and treats all personal data entrusted to us with the highest degree of security and confidentiality. The purpose of this document is to inform you of the ways in which the Festival processes your data and what rights you have in relation to this processing. It is important that you read this document carefully.

Statement of GDPR Compliance
All data is gathered and processed in accordance with data protection legislation, including the EU’s General Data Protection Regulation (GDPR), effective May 2018, and future implementing legislation in Ireland.

Identity of Data Controller
ILFD operates as a Data Controller, determining the purposes and means of processing personal data. ILFD can be contacted during normal business hours, 9:30am to 5:30pm Monday through Friday except holidays, by emailing info@ilfdublin.com. 

Legal Basis
The Festival gathers and processes personal data on the basis of consent. Your information is used only to send you the information about International Literature Festival Dublin which you have agreed to receive, to complete transactions in the manner consented to by you and to improve your experience on our website via cookies. Consent for these operations may be withdrawn at any time.

How Data is Collected on Our Website
Personal data is collected on our website in the following ways:

• Names and email addresses are collected via the Newsletter and Remind me pages when users input these details in order to receive announcements, updates and special offers regarding ILFD activities.
• IP addresses, browser types, domain names, access times and referring website addresses are collected via cookies, which are stored in users’ web browsers.
• Names, addresses, email addresses, phone numbers, credit card details and in some cases details regarding users’ accessibility requirements are collected upon the purchase of tickets for ILFD events.

How We Use Cookies
The Festival allows cookies on its website in order to improve the visitor experience in accordance with normal practice. When visiting the Festival website, you are given the opportunity to consent to this use via an onscreen pop-up. If you do not wish to consent to this use, consider disabling cookies in your browser settings.

The Festival contracts a third-party data processor, whose activities include the use of third party cookies to create remarketing audiences for the Festival on other digital platforms. This means that personal data obtained via cookies may be automatically processed in order to advertise to you online. The information obtained via cookies is kept as minimal as possible and is processed only as necessary for the tasks listed above. This processing includes the use of Google features such as Google Tag Manager and Google Analytics and Facebook features such as Facebook pixels and custom audiences. In this case, personal data may be held and processed for a maximum of ten months.

These are the cookies used on our website:

[cookie_audit_category columns=”cookie,description”]

How Your Data is Used
ILFD uses personal data for the purposes of communications, improving the user experience on our website, marketing and processing payments. Data regarding a person’s accessibility requirements may be collected during the ticket purchase process in order to provide for persons with disabilities at Festival events.

The Festival occasionally utilises automated decision-making in its data processing activities to reach target markets of digital users who may be interested in ILFD programming and activities, particularly on social media. Data subjects may opt out of this use at any time.

Personal data is held and processed until such time as you communicate to us in writing that you wish for it to be removed. Data is retained by the Festival at its offices in Dublin, Ireland except where collection and processing is facilitated by third party data processors. The Festival contracts with trusted third parties in order to provide exceptional services which the Festival is not able to offer on its own. Examples of authorised third party data processors include Mailchimp, Crowdcast, Ticketsolve and Realex.

ILFD never sells or rents personal data to any third parties and will not share your personal information with an unauthorised third party without your consent unless required to do so by law.

Ticketsolve & Realex When you book tickets online, data is shared between ILFD, Realex (payment gateway), and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with MailChimp (our email partner). Ticketsolve acts as a data processor on behalf of ILFD (data controller). Ticketsolve, Realex, MailChimp and ILFD have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.For more information, please see their privacy notices here: Ticketsolve privacy notice &  Realex privacy notice

Mailchimp has certified its compliance to both the EU-U.S. Privacy Shield Framework and the Swiss-US Privacy Shield Framework since 2016. Mailchimp facilitates the collection and storage of contact details for the Festival, which allows us to create distribution lists, send emails including marketing communications and place online advertisements. Data may be transferred to Mailchimp’s sub-processors which perform critical services for Sendinblue such as the prevention of abuse and customer support. For more information, see Mailchimp’s Privacy Policy.

Crowdcast processes data in the United States and may transfer data to areas outside of the United States. Crowdcast operates in accordance with the General Data Protection Regulation (EU) 2016/679. Crowdcast provides a ticket-purchasing and live streaming platform for all ILFD ticketed events. For more information, see Crowdcast’s Privacy Policy. 

Your Rights
You have many legal rights when it comes to the personal data you provide. These include the right to withdraw your consent at any time, to know what data is being held about you, to request the removal of your personal data from all ILFD records and to have this action completed in a timely manner, to object to certain processing of your data, to restrict how your data is used and to lodge a complaint about the handling of your data with a supervisory authority.

You may exercise any of these rights by submitting a written request to International Literature Festival Dublin at info@ilfdublin.com or by post to:

International Literature Festival Dublin
13 Adelaide Road, Dublin, D02 P950

You can also automatically unsubscribe from our email newsletter at any time by selecting the ‘unsubscribe’ option at the bottom of any ILFD email newsletter.

Data Breach Policy
ILFD takes the necessary measures to ensure your personal data is protected including encryption, password protection and physical safeguards. In the unlikely event of a significant data breach, Ireland’s Data Protection Commissioner and all affected individuals will be notified within the required legal time frame.

Other Matters
ILFD reserves the right to make amendments to this Privacy Statement at any time without notice.